Email & Retention
The channel you own, working as hard as the ones you rent.
Email and SMS are where repeat revenue lives. We run retention as a program: the flows that fire on behavior, the campaigns that fill the calendar, the segments that decide who gets what, and the numbers that show whether it’s working.
Bring them back on purpose.
Most brands send too much to everyone and too little to the people who matter. We build the flows first, because they run forever, then the campaign calendar, then the segmentation that makes both smarter. Designed to match the storefront, built in Klaviyo, and measured against revenue, not open rates.
What’s included
- Klaviyo setup or cleanup
- Core flows: welcome, abandonment, post-purchase, winback
- Campaign calendar and production
- Segmentation and personalization strategy
- SMS program
- Monthly revenue reporting
How it goes
01
Foundation
Flows built and tested, list health checked, deliverability sorted.
02
Cadence
A campaign calendar your team can keep up with, designed and sent by us or handed off.
03
Refine
Segments, tests, and a monthly readout on what email actually made.
Where we’ve used it
All workGhia
Non-alcoholic apéritifs
Storefront work paired with a testing program that ships a change most weeks
Revitin
Prebiotic oral care
Subscription flow rebuilt around refills, with the portal customers actually use
Milamend
Women’s hormonal wellness
A subscription-first storefront built around a diagnostic quiz and a refill cadence
Grow questions
No. We do everything around them: the landing pages, the tracking, the retention, the strategy. We work closely with your media buyer or agency and we’re happy to recommend one.
As a retainer, from $3K to $9K a month depending on how much design and development you want from us. We track hours and share them as we go, so spend is never a surprise.
Flows and tracking fixes show up in weeks. Funnel and retention work compounds over quarters. We report monthly either way, and we’ll tell you when something isn’t working.
More in Grow
We iterate until it compounds. Full-funnel growth, from first visit to fifth reorder.
All Grow services- Full-Funnel OptimizationOne system from first click to repeat order.
- Growth StrategyA plan for the next year, written by people who’ll build it.
- Landing Page StrategyThe right page for every campaign, before the ads go live.
- Channel MonitoringSomeone watching the numbers every week, so you don’t have to.